Your local provider for
A complete set of solutions
to manage your fleet of devices
We design your mobile
and app strategy!
GEMA brings together insights gained from working with thousands of global clients – both through their successes and learning from their failures. Together, we draw your mobility plans and strategy. The path to digitalization and the workplace of tomorrow is well-within your reach.
hours Defining the future on technology
Mobility initiatives are jeopardized by a number of challenges. Often chief among them are the absence of organizational alignment and the lack of a comprehensive plan for mobility. This is familiar territory for our mobile consultants. They have the experience, tools and proven processes needed to work with your executive team to overcome these obstacles and build a blueprint for your organization’s path to mobility success.
Our Consult includes three types of services depending on your needs:
- Mobility Workshops
- Technical Professional Services
- Expert Advisory Services
We make ordering an asset management simple on a global scale.
Let GEMA take care of your procurement process. Whether you need a new mobile device, contract a new line, suspend a mobile service or even add roaming to your international travelers, just log in to our procurement platform and get your order in a few clicks.
Assets under management
Our service allows you to:
- Procure any device or mobile service from any mobile operator or distributor, with a single and consistent experience.
- Let your users pick the phone or service they want, based on their approved catalogue.
- Manage your assets and audit their trail through the entire lifecycle.
- Use your existing or renegotiated contract with mobile operators.
We configure, activate, deploy or replace all of your assets.
We know how important is for your users to have a tool they can use to be more productive. This is why GEMA created a service that ensures your employees get their mobile devices on time and ready to be used from the moment they take it from the box. You have a new hire? We will get his/her mobile device asap! Something is not right with your mobile device? We will replace it without wasting precious time on troubleshooting.
Devices deployed in 12 months
With the deploy service, GEMA will:
- Deliver phones according to your business standards, including accessories and peripherals.
- Ensure the same quality and delivery experience across the globe.
- Follow the delivery schedule that meets your requirements.
- Fully track device lifecycle from build to shipment and from shipment to delivery.
- Replace defective phones by the next business day.
- Defective phones will be checked by our agents and put them back on the spares pool or send them to repair.
We provide in-country on-demand end-user support with local language.
Mobile users are unique users. They need expedite support no matter the time or the location. Imagine an executive user stuck at an international airport and not being able to make any calls because his phone isn’t working! GEMA provides a dedicated mobile Helpdesk that understand these particular requirements, so your users will never have to worry about any issues with their mobile devices.
Our Helpdesk service provides:
- 24/7 multilingual support.
- Deal with any technical issue with the hardware, communication or applications.
- Escalate any critical issues in need of urgent attention.
- Impartial advice and support based on ticket incident management.
We survey, analyze, and manage your mobility environment.
Mobile devices and apps are a great driver of any business success. However, making sure the technology will always be available for your users is a daunting task. GEMA will take over your day to day mobile operation, so you can get back some of the much needed time to focus on what really matters: your business.
Systems under management
With this service, GEMA will:
- Perform any Moves, Add, Changes or Deletions (MACD) to your user base, configuration profiles or mobile applications with any EMM or carrier.
- Monitor and secure your mobile operation and performance.
- Proactively maintain all your EMM servers.
- Pretest and install any patches or updates to your operating systems and applications.
- Provide reports and visual dashboards to analyse trends and take quick decisions.
- Hold Quarterly Service Business reviews to discuss performance and any related issues.
We make secure access to your company resources easy.
We understand risks, internal regulations, compliance requirements, and business needs. Based on this we design, maintain, and monitor the security of your mobile fleet.
Security alerts analyzed per month
We provide insight into your mobile fleet, its usage, and related costs.
We deliver a global overview of your assets, mobile-related cost, and eco-friendly reusage management of your devices so you can make the most of your technology.
Visibility to your mobile cost
Act Global, Think Local!
Wherever you are, GEMA is your local partner!
Independent from network providers and device manufacturers,
we have created a worldwide network of certified GEMA-partners around the globe to ensure 24/7 support.