Your local provider for
A complete set of solutions
to manage your fleet of devices
We design your mobile
and app strategy!
GEMA brings together insights gained from working with thousands of global clients – both through their successes and learning from their failures. Together, we draw your mobility plans and strategy. The path to digitalization and the workplace of tomorrow is well within your reach.
hours Defining the future on technology
Mobility initiatives are jeopardized by a number of challenges. Often chief among them is the absence of organizational alignment and the lack of a comprehensive plan for mobility. This is familiar territory for our mobile consultants. They have the experience, tools and proven processes needed to work with your executive team to overcome these obstacles and build a blueprint for your organization’s path to mobility success.
Our Consult includes three types of services depending on your needs:
- Mobility Workshops
- Technical Professional Services
- Expert Advisory Services
We make ordering asset management simple on a global scale.
Let GEMA take care of your procurement process. Whether you need a new mobile device, contract a new line, suspend a mobile service or even add roaming to your international travelers, just log in to our procurement platform and get your order in a few clicks.
Assets under management
Our service allows you to:
- Procure any device or mobile service from any mobile operator or distributor, with a single and consistent experience
- Let your users pick the phone or service they want, based on their approved catalog
- Manage your assets and audit their trail through the entire lifecycle
We configure, activate, deploy or replace all of your assets.
We know how important it is for you to provide your users with the tools that make them more productive. This is why GEMA created a service that ensures your employees get their mobile devices on time and ready to be used from the moment they take it from the box. We make sure new employees have a working device from day 1, and if something breaks, we provide them a replacement device by the next business day. Then we take care of the repair without impeding their work production.
Devices deployed in 12 months
With the deploy service, GEMA is able to deliver devices according to your business standards, including the accessories and peripherals. We also ensures the same quality and delivery experience across the globe. Moreover, GEMA will:
- Follow the delivery schedule that meets your requirements
- Fully track device lifecycle from build to shipment and from shipment to delivery
- Replace defective phones by the next business day
- Check the defective phones and put back on the spares pool or send out to repair
We provide in-country on-demand end-user support with the local language.
Mobile users are unique users. They need expedite support, no matter the time or the location. Imagine a user’s device just had an update for the Operating System which caused their email service not working properly anymore. GEMA provides a dedicated mobile helpdesk that understands these particular issues, so your users will never have to worry about any difficulties with their mobile devices.
Our Helpdesk service provides:
- 24/7 multilingual support
- Deal with any technical issue with the hardware, communication or applications
- Escalate any critical issues in need of urgent attention
- Impartial advice and support based on trackable-through ticket incident management
We survey, analyze, and manage your mobility environment.
Mobile devices and apps are a great driver of any business success. However, making sure the technology will always be available for your users is a daunting task. GEMA will take over your day to day mobile operations, so you can get back some of the much needed time to focus on what really matters: your business.
Systems under management
With Manage service, GEMA is able to monitor and secure your mobile operation and performance while proactively maintain all your EMM servers. Furthermore, GEMA will:
- Perform any Moves, Add, Changes or Deletions (MACD) to your user base, configuration profiles or mobile applications with any EMM or carrier
- Pretest and install any patches or updates to your operating systems and applications
- Provide reports and visual dashboards to analyze trends and take quick decisions
- Hold Quarterly Service Business reviews to discuss performance and any related issues
We make secure access to your company resources easy.
We understand risks, internal regulations, compliance requirements, and business needs. Based on this, we design, maintain and monitor the security of your mobile fleet.
Security alerts analyzed per month
Within this service, GEMA offers modules for:
- Security health checks of your mobile environment with GEMA approval certificates
- Alert monitoring and actioning according to escalation and regulatory reporting requirements
- Manage Mobile Threat Detection—GEMA manages your system on your behalf
- Hosting of security components
- App reputation scanning
- Traffic shaping
- Compliance profile creation and monitoring
We provide insight into your mobile fleet, its usage, and related costs.
We deliver a global overview of your assets, mobile-related cost, and eco-friendly reusage management of your devices so you can make the most of your technology.
Visibility to your mobile cost
Within this service, GEMA offers modules for:
- Global asset management and reporting
- Device usage analysis
- Certified device wipes
- Eco-friendly re-usage of devices
- Telecom expense management
- Stock management and timely replacement of devices by the next generation
- Data limitation for non-corporate traffic
Act Global, Think Local!
Wherever you are, GEMA Germany is your local partner!
Independent from network providers and device manufacturers,
we have created a worldwide network of certified GEMA-partners around the globe to ensure 24/7 support.