GEMA International - Your Provider for Global Enterprise Mobility Management

Your local provider for
global enterprise mobility

A complete set of solutions

to manage your fleet of devices

Consult

We design your mobile
and app strategy!

1/7

GEMA brings together insights gained from working with thousands of global clients – both through their successes and learning from their failures. Together, we draw your mobility plans and strategy. The path to digitalization and the workplace of tomorrow is well within your reach.

15 320

hours Defining the future on technology

Mobility initiatives are jeopardized by a number of challenges. Often chief among them is the absence of organizational alignment and the lack of a comprehensive plan for mobility. This is familiar territory for our mobile consultants. They have the experience, tools and proven processes needed to work with your executive team to overcome these obstacles and build a blueprint for your organization’s path to mobility success.

Our Consult includes three types of services depending on your needs:

Mobility Workshops
Technical Professional Services
Expert Advisory Services

2/7

Procure

We make ordering an asset management simple on a global scale.

Let GEMA take care of your procurement process. Whether you need a new mobile device, contract a new line, suspend a mobile service or even add roaming to your international travelers, just log in to our procurement platform and get your order in a few clicks.

3 million+

Assets under management

Our service allows you to:

Procure any device or mobile service from any mobile operator or distributor, with a single and consistent experience
Let your users pick the phone or service they want, based on their approved catalog
Manage your assets and audit their trail through the entire lifecycle

3/7

Deploy

We configure, activate, deploy or replace all of your assets.

We know how important it is for you to provide your users with the tools that make them more productive. This is why GEMA created a service that ensures your employees get their mobile devices on time and ready to be used from the moment they take it from the box. We make sure new employees have a working device from day 1, and if something breaks, we provide them a replacement device by the next business day. Then we take care of the repair without impeding their work production.

240 000+

Devices deployed in 12 months

With the deploy service, GEMA is able to deliver devices according to your business standards, including the accessories and peripherals. GEMA also ensures the same quality and delivery experience across the globe. Moreover, GEMA will:

Follow the delivery schedule that meets your requirements
Fully track device lifecycle from build to shipment and from shipment to delivery
Replace defective phones by the next business day
Check the defective phones and put back on the spares pool or send out to repair

4/7

Assist

We provide in-country on-demand end-user support with the local language.

Mobile users are unique users. They need expedite support, no matter the time or the location. Imagine a user’s device just had an update for the Operating System which caused their email service not working properly anymore. GEMA provides a dedicated mobile helpdesk that understands these particular issues, so your users will never have to worry about any difficulties with their mobile devices.

36 670

Training hours

Our Helpdesk service provides:

24/7 multilingual support
Deal with any technical issue with the hardware, communication or applications
Escalate any critical issues in need of urgent attention
Impartial advice and support based on trackable-through ticket incident management

5/7

Manage

We survey, analyze, and manage your mobility environment.

Mobile devices and apps are a great driver of any business success. However, making sure the technology will always be available for your users is a daunting task. GEMA will take over your day to day mobile operations, so you can get back some of the much needed time to focus on what really matters: your business.

5 000+

Systems under management

With Manage service, GEMA is able to monitor and secure your mobile operation and performance while proactively maintain all your EMM servers. Furthermore, GEMA will:

Perform any Moves, Add, Changes or Deletions (MACD) to your user base, configuration profiles or mobile applications with any EMM or carrier
Pretest and install any patches or updates to your operating systems and applications
Provide reports and visual dashboards to analyze trends and take quick decisions
Hold Quarterly Service Business reviews to discuss performance and any related issues

6/7

Secure

We make secure access to your company resources easy.

We understand risks, internal regulations, compliance requirements, and business needs. Based on this we design, maintain and monitor the security of your mobile fleet.

200 000+

Security alerts analyzed per month

Within this service, GEMA offers modules for:

Security health checks of your mobile environment with GEMA approval certificates
Alert monitoring and actioning according to escalation and regulatory reporting requirements
Manage Mobile Threat Detection—GEMA manages your system on your behalf
Hosting of security components
App reputation scanning
Traffic shaping
Compliance profile creation and monitoring

7/7

Control

We provide insight into your mobile fleet, its usage, and related costs.

We deliver a global overview of your assets, mobile-related cost, and eco-friendly re-usage management of your devices so you can make the most of your technology.

100%

Visibility to your mobile cost